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Tenant Testimonials

Are you interested in renting a property within our listings? See a number of tenant testimonials from those who have rented a residential property through Coleman Estates.

Mr J Dillon , Tenant with Coleman Estates
What a Breath of fresh air. We had used other letting agents and estate agents within the Telford area whilst looking for a property to Let.Following a few less than perfect general customer service experiences with other agents; we came across Coleman Estates and Lettings and were vastly blown away by how professional this company is.

With other agents when asked to be kept informed of any properties that may come up we received general emails with properties not within our preferred search criteria. With Coleman’s we did not receive an email! We received a personal phone call from their team with up and coming properties that fitted to our requirements.

Viewings were arranged and we were informed of every detail along the process!

We submitted our application and completed all the necessary checks and within a fast period were accepted. Their process was both thorough and professional ! We were told that all the checks would be completed in up to Seven days. Working together in chasing references and providing accurate and reliable information our checks were completed in two days and Letter offering tenancy was issued!

They have a vastly professional and knowledgable team, both Joanne and Charlotte were amazing. The difference was outstanding and I can see why their company motto is “Premium Service as standard” I can honestly say there was nothing Standard about their service!!

When we had a query the Company Director took our call and used her years of experience to put our mind at rest! Thank you Kate Coleman! Not many Directors are available to take calls but you were!

I would highly recommend their services and would certainly recommend your FIRST called within the area to be “Coleman Estates”

Mr D Venn, Tenant with Coleman Estates in Coalport for 4 years
Coleman Estates were recommended to me and I am extremely satisfied with your service. Your service, property and communication is brilliant and it is hard to find any negatives about your firm. When the floor was water damaged in the bathroom of the property due to a leak the floor was chosen and replaced quickly and the fitter was polite and professional. With a little luck I will be staying in Coalport forever, I love where I live and the area (so peaceful) and I couldn’t ask for a better landlord, with him you make a great team…You’re all brilliant at what you do, keep up the good work.


R Mallalieu, Corporate Client:
I have been dealing with Daniel and Kate on many occasions over several properties we have needed for rental and they have helped me find and secure several properties in the Telford area for my company. I felt the need to send this email to highlight and make sure you are aware what fantastic service they have given my company. They have been extremely polite and professional and they are always willing to go beyond the call of duty, in order to provide an excellent level of service, which has not gone unnoticed. I have also dealt with other staff members within your team and they have been an absolute pleasure to work with. I deal with a lot of agents up and down the country on a daily basis from large national franchises to small to medium size agents due to the fact we are relocation company. If only other agents I have dealt with took the same approach as your team do, my job would be a lot easier but unfortunately this is not the case. Thanks once again and I look forward to maintaining our excellent relationship for many years to come.


Mr Mark Guryn – Tenant with Coleman Estates in Wellington, Newport, Donnington Wood & Leegomery for 6 years:
I have rented 5 properties from Coleman Estates since 2009 and have always been happy with the service provided. They are my first choice of agent when looking for a new home.


Miss Bethany Short – Tenant with Coleman Estates in both Hadley and Aqueduct over the 3 years:
From the first time I dealt with Coleman Estates booking a viewing and throughout my tenancy I have always felt like I”ve been treated like a human being rather than a number. I’m on first name terms with the staff and they have looked after me from day one


Miss Gemma Smith – Tenant in Horsehay:
Since I have moved in to my property, I have had the odd maintenance issue crop up – Luckily, I have always had Kate Coleman to deal with in the property management department and she has always dealt with any issues quickly and to my satisfaction


Tracey Rhodes – Tenant in Dawley:
I have been a tenant with Coleman Estates for over 3 years now – They made sure that moving in to a new property was as stress free as possible & even managed to move me in only 24 hours after my first viewing, having completed all my referencing and credit checks on the same day! Their communication is excellent, they always get back to me quickly and Kate is very helpful throughout.


Miss Charlotte Blower – Tenant in Malinslee:
Thank God for Colemans! This is my first home so I was unsure of the lettings process but everyone has been so lovely and helpful, it made my move much easier. Kate answered all our queries promptly and Gill guided me and my partner through the initial paperwork. We also appreciated the accompanied check-in service with Daniel, who showed us how to use the boiler and where our meters were, and now look forward to settling in.


Mr Jones, Tenant in Madeley:
“I am extremely satisfied with the service provided by the lettings team, they are all very helpful in particular Dan when he attends for inspections. The team all respond to my queries very quickly and their tradesmen also provide an excellent service when carrying out repairs”


Mr and Mrs Sandland, Tenants in Stirchley Park:
“We found our bungalow on your website which when we looked at we fell in love with. We were very happy with the process of applying for our property and the overall service provided has been excellent. The staff at Colemans are friendly and very helpful as are the contractors who attend to repairs. We would recommend Coleman Estates”


Mr Rollins, Tenant in St Georges and Shrewsbury:
“The polite and friendly staff are always happy to help at Colemans, they helped me find the property I wanted. I would be happy to recommend Colemans”


Mr McGrevy, Tenant in St Georges:
“All the people in the office I’ve queried, spoken to or dealt with have always been very polite and helpful. I often emailed questions or reported damages and always answered politely. Angela Wilkins is always polite and friendly and helped me with every issue I had, whether it involved answering me directly or passing on a message to whoever I needed to address. I would recommend Coleman Estates and would re-let with them again.”


Ms Coles, Tenant in Malinslee:
“I chose Coleman Estates as they are very understanding and meet individual needs. They have not disappointed; their service has been extremely good. The help and support from the lettings team is a strong aspect of their service as anything you may need help with they are really good with you. Dan is very helpful, friendly and understanding when he attends for inspections, always positive and welcoming. It is very nice to have him round without making you feel like you’re under interrogation. I can’t fault the service and am happy with all the team, I would recommend Coleman Estates to anyone”


Mrs Grice, Tenant in The Rock:
“We have received 5 star service from Coleman Estates, the staff have been extremely friendly and given us the service we needed, they were brilliant when we visited the property and we moved in within three weeks of viewing! If you are looking for somewhere to let quickly I would 100% recommend Coleman Estates”


Ms Cosco, Tenant in Dawley:
“All the staff are very helpful and reliable, I’d like to give a special mention to Daniel and Melanie who have looked after me and dealt with problems quickly and professionally. I would definitely recommend Coleman Estates”


Mr Colledge, Tenant in Wellington:
“I was looking for a letting in Wellington and chose to rent through Coleman Estates as you seemed to be the main local agent. All staff have been equally professional, they are all very friendly and helpful. Keep up the good work! It’s a pleasure to deal with a local family business”


Dr Mahender, Tenant in Wellington:
“We chose Coleman Estates due to their good reputation to manage lettings and extensive property list. The strongest aspect of their service is the extremely courteous and polite nature of all team members at Colemans. I would like to say a special thank you to Kate Coleman for all her support throughout our tenancy”


Mr O’Mahoney, Tenant in Hadley:
“I am extremely happy with the service I received from Coleman Estates. If I had any queries they were dealt with straight away. In particular Daniel Edwards has been very helpful throughout my tenancy, for which I thank him”


Ms Potter-Reade, Tenant in Newdale :
“I am extremely satisfied with Coleman Estates. The speed of responding to queries and politeness of service is amazing, from staff and repairs tradesmen. Kate has always been very helpful and friendly whenever I’ve rang up and spoke to her so I would happily recommend Colemans”


Mr Robinson and Ms Halls, tenants in Malinslee:
“We are extremely pleased with the help and support from Colemans’ lettings team as they guided us through every step of the lettings process and have been helpful ever since. Daniel Edwards was extremely helpful and polite throughout each stage of the process. We are really pleased with the service from Coleman Estates in general. Keep up the good work!”


Mr Leahy, Tenant in Wolverhampton :
“I have been extremely satisfied with all aspects of service from Coleman Estates, from the moment I first rang Gill after seeing the sign outside my flat and she was very helpful to me. The property was very nice when I moved in and Daniel was brilliant with me both on the viewing and on check-in, plus on subsequent inspections. Everything about your service is good, I can find nothing to improve on and would highly recommend you”


Miss Edwards, Tenant in Donnington Wood :
“I have been a tenant with Coleman Estates for just under 10 years now – you listened to my situation and helped me in every way possible unlike other estate agents at that time. The most important thing is to that the staff are good and approachable; their helpfulness and respectfulness during inspections are second to none. All of you have been fab, Daniel is so funny and respectful on his house inspections which really means a lot. You’ve been great and I love your purple office too! I would definitely recommend you all for your friendly and understanding service!”


Miss Webb, Tenant in Donnington Wood:
“I am very happy with the service from the staff at Coleman Estates as they are very good and quick in responding to any maintenance work required. I’ve been in my rented home for 9 years now and see a lot of faces but throughout have a good strong bond with Gill & Jeff and Max & Kate, all are lovely. I cannot fault you, keep up the good work! I have recommended Colemans to a number of people and will carry on doing so as I feel you are very good landlords and have no problems”


Miss Blower, Tenant in Malinslee:
“Thank God for Colemans! This is my first home so I was unsure of the lettings process but the site was detailed with all the necessary information required about the properties and the staff were really friendly over the phone and happy to help in any way possible. Everyone has been so lovely and helpful; Gill guided me and my partner through the initial paperwork and it made my move much easier. All aspects of service are important and add to the customer’s overall satisfaction but the most important for me was the help/support and friendliness of staff as you feel welcome and happy to ask for help and advice. Kate Coleman has been an angel from the beginning. She is kind and very helpful and happy to answer any questions or queries I may have and for that I am grateful – thank you. I would be more than happy to re-let through you again as I am extremely happy with the service provided, again thank you.”


Mr and Mrs Crutchley, Tenant in Leegomery:
“We are always happy with the service from staff at Coleman Estates, whether it be by phone or visit the office. All the staff we deal with are friendly and we would recommend or re-let with you again.


Miss Lloyd, Tenant in Hadley:
“I am extremely satisfied with Coleman Estates, their communication skills are brilliant and they are all very friendly. I think Daniel from the lettings team deserves to have a special mention because he’s friendly, no matter what he has dealt with there is always a smile and he makes you feel welcome to be a tenant. I will always use Coleman Estates, I am very happy to be a tenant with them”


Mr McCormick, Tenant in Market Drayton:
“I am very satisfied with Coleman Estates, the property was good and the process of applying for the property went very smoothly. I would recommend Coleman Estates to everybody”


Mr Kerce, Tenant in Shifinal:
“I chose Coleman Estates as we had a prompt response to our request for a viewing and since found we always had prompt and effective response to all our queries, in particular the flexibility shown at the end of our tenancy when slippage in completion dates meant we had to extend at short notice which we greatly appreciated. Dan was extremely helpful throughout the lettings process. Overall we were very happy with the service provided during our tenancy. We would recommend Coleman Estates to anyone”


Ms Hughes, Tenant in Leegomery:
“We were recommended to Coleman Estates and you had the right type of property I was looking for. The help and support from the lettings team was brilliant, this team is critical to enabling excellent customer experience. As a tenant you can often feel powerless in “your own home” in enabling things to happen or understanding processes which are new – your team excel at this. All members of the team who I have interactions with stand out as providing excellent customer service and understand my prospective. In particular, Melanie Wu is not only brilliant at communicating but also makes sure she follows up on what she says she will do. This gives me confidence that everything gets done. I would recommend Coleman Estates 100%”


Miss Broadway, Tenant in Madeley:
“Communication is very good at Colemans and Daniel is very polite and courteous, even asking if he should take his shoes off on inspections. I would recommend and re-let through Coleman Estates.”


Mr & Mrs Jennings, Tenants in Shrewsbury:
“We found you on Rightmove looking for a let as you had the best house! We have been extremely satisfied with your service, Kate you’ve been fab. Daniel is also a lovely young man who we first met when we took the property and again on inspection. We would happily recommend and re-let with you.”


Ms Mortimer, tenant in Apley:
“I saw your premises on the high street and liked the choice of property. I have been very happy with your overall service and the lettings team and are extremely friendly and helpful when you visit the office or call with a query.”


Mr Koroknai, tenant in Arleston:
“Colemans were my friend’s recommendation because they found you very reliable. I have not been disappointed. Everyone is friendly and helpful and I would be very happy to recommend Colemans myself now having experienced your level of service”


Mr and Mrs Corbett, Tenants in Muxton:
“We have been extremely satisfied with your service especially in the changeover of landlord when the house was sold. Kate, Dan and Max you all deserve a special mention for your help in this and continuing assistance throughout our let. Your politeness/friendliness of service is second to none. Thank you”


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    25 Church Street, Wellington, Telford, Shropshire TF1 1DG

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