Coleman Estates is a leading independent estate and letting agency based in Wellington, Shropshire.
We are looking for a high quality candidate to join our award winning team as a Lettings Supervisor. The ideal person will have a professional yet approachable demeanour, strong interpersonal skills and the ability to work as part of a team whilst using initiative to use their own autonomy. Relevant experience will be necessary, such as a previous senior role within the lettings industry, ideally within Property Management or as a Lettings Manager.
According to Rightmove statistics, Coleman Estates has been the top property letting agent in Telford for the past four years. Having won several awards during this time, we are very proud of our focus on our customer care, our exceptional service and our resulting loyal customers who return to us time after time. We believe this success comes from our fundamental business philosophy of taking the best care of our customers through a professional yet personal service.
– Overseeing smooth operation of lettings and managed property portfolio
– Provide daily support to the lettings team and help address any queries or issues
– Manage client relationships and maintain customer satisfaction
– Liaise with tenants, landlords and contractors to organise repairs and maintenance
– Raise works orders to contractors and process invoices to landlords
– End of tenancy deposit allocation and disputes
– Project manage property refurbishments
– Deal with complaints such as breach of tenancy
– Raise notices and court paperwork where required
– Oversee insurance claims where required
– A confident, courteous and professional manner
– 2 years minimum experience within the property industry in a senior role
– Ability to lead a team whilst also being a great team player
– Excellent communication and interpersonal skills
– High standard of organisation and ability to prioritise and multi-task
– Able to act with discretion when dealing with confidential matters
– Self-motivated and proactive
– Exceptional attention to detail with good level of written English (grammar/spelling)
– Naturally positive and pragmatic approach
– Diligence and understanding of confidentiality/data protection
– Good computer literacy skills (Word/Excel etc.)
– ARLA membership and/or NFOPP qualification would be advantageous
£25,000 – £30,000 pa (dependent on experience) plus KPI based bonus structure
9.00am – 5.30pm Monday to Friday. A minimum of one Saturday per month will be required from 10.00am – 3.00pm, organised by way of monthly rota.
If you believe you have what it takes to succeed in this new role then we would love to hear from you.
Applications by email only, please, to kate@colemanestates.com stating in the body of the email in up to 400 words how you meet the above criteria and why you believe you are a good fit for this role. Please also mention where you saw this advert (e.g. Twitter, LinkedIn, emailed by friend, etc.) and attach your CV (no more than two pages, please).
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